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Last Updated  November 27, 2019


Thank you for visiting! Please feel free to review, shop and browse At the same time, please remember that your access to is subject to the following terms of use as well as all applicable laws. By accessing and using and making a purchase with our company you accept and agree to the Terms of Use. Please read this information carefully as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you. 


John Cotton Salon ( reserves the right at our discretion to make changes to prices, policies, and procedures. Please check this page periodically for changes.




When you purchase a product we will always make every effort to match each selection to the exact specifications of your order. Because a majority of our hair is 100% virgin human hair most selections come from an individual donor (one head of hair). For this reason, it's impossible to guarantee hair color or texture. The natural color will range between a natural 1b and 2. In some cases, we may have naturally lighter pieces that are available upon request but are not guaranteed with the exception of our custom colored hair which may vary slightly from the color charts featured on the site due to the difference in display monitors and other factors. 


Please be forewarned, refunds will not be issued for dissatisfaction with texture, color, issues with natural tapering, split ends or concerns that are typical of a natural human hair product. At John Cotton Salon we maintain a very high level of quality assurance. Our hair is prepared and professionally packaged at our factories overseas. Everything goes through a rigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping by our quality control department in New York. It is our primary focus to make sure you are completely satisfied.


Order Processing:

Our salon business hours are Tuesday through Saturday from 10:00 am to 7:00 pm EST. However, order processing and shipping are done Monday through Saturday. All orders received before 3:30 pm are processed and shipped within 7 business days. Custom orders may need additional processing time. Once shipped, orders arrive within the time frame selected on the order form.

PLEASE NOTE: Items ordered during sales events and promotions require a timeframe of up to 14 business days to be processed and shipped. 


Product Availability:


Terms of sale are based on availability. If any product is out of stock, unavailable or if we are just simply unable to fulfill your order we will contact you immediately to find out if you are interested in receiving an alternative product that may be available. If we are unable to offer you a suitable replacement and you wish to terminate the sale we will refund the amount charged to your credit card.


Please note: Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order. 


Payment Terms:


The terms of payment are always 100% upfront. We accept all major credit cards. As soon as you place an order online your credit card will be charged. Due to the nature of our products, All Sales Are Final.


If you are a new customer and your order is over $400, your billing and shipping address are different or you are an international customer you will be asked to fill out a credit card authorization form prior to the release of your order.


Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. If your billing address is different from your shipping address you will be required to fill out a credit card authorization form and send supporting documentation before your shipment is released. If this is necessary a representative will contact promptly after your order has been placed.


Shipping Costs:


Shipping cost is calculated as a flat rate through our system for 1 (one) - 5 (five) item units based on the following parameters unless we a have promotional shipping offer or auto-calculated method available :


Shipments within the United States:


Priority (3-5 business days): Flat Rate Calculated by Shipping Provider


Shipments outside the United States:


Expedited (5-7 business days): $50


Express (3-4 business days): $85


If you are placing an order for over 5 (five) pieces of a product or a wholesale order your shipping charge will exceed the regular shipment fee schedule regardless of whether the system has indicated that or not. To find out what (if any) additional cost will apply for shipping to orders larger than 5 (five) pieces of a product please contact us.


Shipping Delays:


For your convenience, it's always advisable not to wait until the last minute to place your order. If you have a deadline, hair appointment or other engagement it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our warehouse on behalf of USPS. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays.


Please also keep in mind that holidays do not count as a business day and should be considered when calculating shipping times. We entrust USPS to deliver your package on time. If your package is delayed we will not offer reimbursement of shipping charges. If you need additional information, please contact us.


Failed Deliveries / Refused Shipments / Incorrect Shipping Address:


Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. Your order will be shipped via USPS to the address you provide. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent you will be assessed the $15 fee USPS charges us to make the correction. 


If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.


Lost Shipments:


If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please contact us immediately. We will contact USPS right away and initiate a trace for your package and have them start an investigation. This investigation can take up to 30 days. If it is determined that your shipment has been lost a replacement will be sent pending USPS's investigation of the situation.


International Shipments:


All international customers are required to submit a signed credit card authorization form complete with supporting documents. Once you've placed your order you will be contacted by Customer Service to provide this information.


International shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer's responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.


Copyrights / Content:


You should assume that everything on is copy written unless otherwise noted and that it must not be used except as provided in the Terms of Use or with the express written consent of John Cotton Salon. Any product, service, program, or technology described on the site may be the subject of other intellectual property rights (including but not limited to copyright, trademark, or patent rights) owned by John Cotton Salon. Any such right that is not expressly licensed herein is reserved by John Cotton Salon.


Images of people or places displayed on the site are either the property of, or used with permission by, John Cotton Salon. Use of these images by you or other third parties is prohibited unless expressly permitted expressly by John Cotton Salon. Any unauthorized use of these images may violate copyright laws, trademark laws, the laws of privacy and publicity, and other applicable regulations and statutes.


Limitation of Liability:


John Cotton Salon does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. John Cotton Salon will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, John Cotton Salon is not liable or responsible for any amount of damages above the aggregate dollar amount paid by the customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, John Cotton Salon is not liable or responsible for any amount of damages above the aggregate dollar amount paid by the customer for the purchase of services under this agreement.


Note: If you need further clarification about our Terms and Conditions or have general questions please contact us.

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